notification triggered multiple time, is this happening due to the event I have called or ?

[preethika2]

I have configured the approval notification and that is being triggered from an event and that event associated with the workflow. The issue is the notifications triggered are triggering three times for the same scenario. how to solve this issue?

[Ankur Bawiskar]

@preethika2 

system sends OOTB email when approval is inserted

Why are you triggering the event again from workflow?

share your workflow screenshots.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@preethika2 

Thank you for marking my response as helpful.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Shree_G]

Hello @preethika2 ,

What condition are you triggering the event?

This is usually the case when the notifications are triggered on conditions of Record created or updated. If you view the Record history there will be multiple updates, hence the multiple triggers.

[preethika2]

This is my workflow, I have created the event registry and in the notification, I have added in the trigger condition. In the workflow, through the event action, I have called the event, through that notification will trigger base on that. Is there any issue here. three are three notifications triggered for same scenario. Please help me on this?