Notification triggering twice

[SNow35]

Hello,

I have a knowledge notification which should be sent to author of the article whenever the approver rejects it. I have created an event and triggering it in after update business rule.

Created a notification and checked event param 1 and send to event creator checkbox, now the notification is going twice when the article is rejected. Please let me know if I need to make any other changes.

Thanks in advance.

[Harish KM]

What is your BR condition?

It should be like something

if (current.state.changesTo('rejected'))

or 

state changesto rejected in filter condition

[felladin]

Hello,

Is it the same notification being sent, or two notifications to author regarding rejected approval?
If it's the latter issue, go through Notifications to see if there are any other that may trigger. They should be for either table knowledge or approval (there might be something in the Knowledge workflow or an approvals condition that trigger the second notification).

And unless approver is the same as author, you do not need "Send to event creator" marked. You don't need it marked anyway, the author would know if they themselves reject the article.

With regards
Anton

[SNow35]

Hello,

If I check only event param1 it is not sending the notification but event is triggered twice.

[Harish KM]

Your trigerring the even through after business rule? After BR will update each time when the record getz updated and this also can be the reason for triggering notification twice.

Put a log in BR and check does it run 2 times and trigger the event twice?