Notification triggering twice

[SNow35]

Hello,

I have a knowledge notification which should be sent to author of the article whenever the approver rejects it. I have created an event and triggering it in after update business rule.

Created a notification and checked event param 1 and send to event creator checkbox, now the notification is going twice when the article is rejected. Please let me know if I need to make any other changes.

Thanks in advance.

[SNow35]

Yes the business rule is running twice and the event is triggered twice, but I have the condition in after update business rule that it should only trigger when source table is kb_knowledge and if the state changes to rejected.

[Harish KM]

can you share the BR script with condition?

[SNow35]

[Harish KM]

can you place line number 12 to 14 inside if and try?

[Harish KM]

I have replicated in my personal dev. It works fine for me. Here is the logic I used

COndition same as yours

Script:

(function executeRule(current, previous /*null when async*/) {
var rec= current.document_id;
var kn ='';
var gr = new GlideRecord('kb_knowledge');
gr.addQuery('sys_id',rec);
gr.query();
if(gr.next())
{
//kn = gr.kb_knowledge_base;
}
gs.eventQueue('approval.rejected',current,current.document_id.author);

I used OOB event just for testing
})(current, previous);