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11-07-2019 12:02 PM
Hi all,
We've recently moved all of our non-role users to the service portal and have kept all of our users with roles on the standard UI. I'm looking for a way to allow for our URI_REF links in our email notifications to be able to direct Self-Service users to the correct portal page and view while also being able to have users with roles be directed to the standard UI.
Currently, when a SP user clicks the link in the email they're redirected to the record in the service portal but not the correct page we want to display (see screenshots for clarification). Most of our notifications are sent to multiple users and any of them could be on either our SP or standard UI.
If anybody has any ideas they're greatly appreciated.
- Ryan
Solved! Go to Solution.
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11-08-2019 07:20 AM
So the way I went about this was to create a mail script that would call a script include that would return the URL. You can then check to see if the user has the ITIL role or how ever you are going to decide it and if so send them to platform UI and if not produce a link that goes to the Portal UI. This way you have one notification and depending on role or what ever the links will be different.
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11-07-2019 01:19 PM
Hi Rewanth,
I've looked through both of those and am in need of something different as I commented above.
Appreciate the response regardless.
