notification when Service request SLA reaches 90%

[SunilkumarP1632]

HI Team - can any one pleasse help me on this requirment 

How To start sending auto triggered mails when the Service request SLA reaches 90% SLA . 

we have already configured SLA on requested item table

please help me wth configuration steps . 

Thanks 

[Prathmeshda]

Hii @SunilkumarP1632 

We discussed the requirement, and I believe the solution I outlined should meet your needs. To summarize the working approach for sending an auto-triggered email when a Service Request SLA reaches 90%:

1. Look up the SLA task associated with the RITM to establish the SLA context.

2. Wait for condition: Business elapsed percentage = 90.

3. Send the notification email.

This ensures the flow accurately tracks the SLA and triggers the email at the correct point.

If this response proves useful, please mark it as Accept as Solution and Helpful. Doing so benefits both the community and me. 👍🙂

Regards,
Prathamesh

[SunilkumarP1632]

@yashkamde  

could you please expand your flow - 

SLA was configured on ritm table and email should send to assigned to persion 

[yashkamde]

yes sure @SunilkumarP1632 ,

Firstly the sla is configured on ritm table,

and then expansion of flow looks like this,

-->->

->->

and the notification record is this..->

If my response helped mark as helpful and accept the solution..

[SunilkumarP1632]

@yashkamde 

as per your instruction i have configured 

for testing i have submitted an request - 

in flow exection - nothing was excuted 

@yashkamde @Ankur Bawiskar @

what mistake i have done could u please help me 

[yashkamde]

Hello @SunilkumarP1632 ,

Attached your flow in sla defination instead of the Default Flow,



Then check, I checked it is working ->


If my response helped mark as helpful and accept the solution..