notification when Service request SLA reaches 90%

[SunilkumarP1632]

HI Team - can any one pleasse help me on this requirment 

How To start sending auto triggered mails when the Service request SLA reaches 90% SLA . 

we have already configured SLA on requested item table

please help me wth configuration steps . 

Thanks 

[SunilkumarP1632]

@Ankur Bawiskar @yashkamde 

Getting this below error inmy flow 

could you please hlep me 

could you pplease help me herre @yashkamde @Ankur Bawiskar 

what changes i need to do here 

[yashkamde]

Yes @SunilkumarP1632 ,

That's because you selected task_sla table in notification, but the error is select the RITM table in notification...

The Actual flow is like, dynamically select the RITM record from task_sla lookup ->

Then drag data pill of look up record into notification ->

If my response helped mark as helpful and accept the solution..

[SunilkumarP1632]

@yashkamde  - Sure Let me update my flow and will valdiate 

[Dr Atul G- LNG]

Hi @SunilkumarP1632 

No need to create a new flow—use OTB only. SN already provides two SLA flows; you just need to add a 90% condition and your work is done.

[SunilkumarP1632]

@Ankur Bawiskar  The link which you have is not clear 

could you please provide the configuration steps here please . 

we have already configured a SLA for service request .

our cilent requirment is 

start sending auto triggered mails when the Service request SLA reaches 90% SLA

@Ankur Bawiskar  could you please provide the sloutuon for this - 

please configuration steps 

email should to tigger to assigned to person .