Notifications for KA coments

Kass3m
Tera Expert

‎04-19-2024 08:45 AM

KA artcile comment notification.png

There are out of box notifications in Service now for when someone comments on an article  0 but I cannot find who is it going to and why to those people?

i can see its going to a user but the user is not the author or the owner of the knowledge base. 

How is the attached script determining who to send it to?

Should it go to the author? 

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James Chun
Kilo Patron

‎04-19-2024 01:56 PM - edited ‎04-19-2024 01:59 PM

Hi @Kass3m,

 

If it's not customized, you can refer to the documentation - https://docs.servicenow.com/bundle/washingtondc-servicenow-platform/page/product/knowledge-managemen...

Didn't find the exact notification (KM Subscription: Article commented) but found something similar that may assist you.

JamesChun_0-1713560181727.png

 

Cheers

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JP - Kyndryl
Kilo Sage

‎04-19-2024 01:57 PM

Hi Kass3m,

 

It seems to go at least to the article subscribers, not sure for others.

See script include "KBFanoutManagerSNC", function "fanout".

This script fires the event sn_actsub.notify_about_article_commented and parm1 is used by Notification "KM Subscription: Article commented".   This is the notification that is using the mail script you are referring to.

 

 

Regards,
JP
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