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Notifications for Project Task Additional Assignees

Viper777
Tera Contributor

It appears the events "pm_project_task.assigned" and "sn_pw.project.workspace.assignedto" only generate notifications when the "Assigned to" field is changed--and ignores and changes to the "Additional Assignees to" field.

 

Am I missing something OOB where changes to the "Additional Assignee" Project Task field will generate notifications?

 

Any direction would be appreciated!

 

Thanks!

 

3 REPLIES 3

Dr Atul G- LNG
Tera Patron

Hi @Viper777 

 

You can find like this

AGLearnNGrow_0-1735689283592.png

 

 

This is example of Incident notiftaion. 

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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Thanks @Dr Atul G- LNG,

 

That will adjust a notification to include Additional Assignees, my question is more about how to *trigger* the notification.

 

The OOB events only trigger on Assigned to and I don't see any OOB business rules.

Hi @Viper777 

 

Are you looking for 

AGLearnNGrow_0-1736193703455.png

 

 

I am sorry, if I am still not able to understand your issue.

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

****************************************************************************************************************