Notifications Reply to

[Brian Lancaster]

In the notifications What it will contain tab there is a reply to filed.  Is there any way to have two email addresses in there.  I tried putting a semicolon after the first email address but I got an invalid character message.  I also tried putting a common after the first email address and then put in a second email address but when I replied to the email the ServiceNow mailbox was in the to filed. 

[Brad Tilton · Accepted solution]

I don't think that field supports more than one address. I think your options would be to 1) set it to a DL that forwards to the appropriate addresses, or 2) embed a mailto link in the body that the user would need to click on that creates a a reply with the emails filled in.

[Brian Lancaster]

I was afraid someone would replay with that.  I don't think they will setup and DL for this and I can barley get the user to click on the links that are currently in the notification.  I will just leave the primary person in the reply to. 

[Troya1]

The issue that we are having is, we leave this field blank so the replies can be added to the request.  If any other reply-to email is entered, this does not happen.