Notify remaining 'Watch list' users when comments added by one of the users in 'Watch list' field

RGC9
Tera Contributor

Hello,

 

We have a requirement to send email notification to remaining users in 'Watch list' field when comments are added by one of the user in the same 'watch list' field.

 

The tricky part of the requirement is to exclude the commented user from recipients list. When 'watch list' field is added to 'who will receive' in the notification setting, system is notifying all the users in 'Watch list' including the commented user. 

 

Example:

If watch list field contains 4 users as A, B, C, D.

When A comments, requirement is to notify only B, C, D excluding A.

 

Not sure if we can achieve this without scripting?

If not, help with script is appreciated.

 

Help please.

 

Thank you!

6 REPLIES 6

@RGC9 

little bit scripting required

AnkurBawiskar_1-1737300233134.png

 

 

AnkurBawiskar_0-1737300215734.png

Ensure flow is configured to Run as "User who initiates session"

AnkurBawiskar_0-1737301555314.png

 

 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

@RGC9 

Hope you are doing good.

Did my reply answer your question?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader