Now Actions Slack

[gabriel_sk]

Hello guys,

I am attempting leveraging the "now actions" Slack application to integrate ServiceNow and Slack.

I followed all the guides and got Snow and Slack connected (I have installed Integration Hub)

A few questions to which I did not find reply:
- does it support private Channels? (from what I can see, no)

- how to have the notifications target specific slack channels based on the record assignment group?

ex.
I want to create a notification that is triggered when an incident is created. The target Slack channel shall be based on the Assignment group of the specific incident.

I could not find out of the box any way to do this. In the notification I can just specify a single static channel in the "Messaging Channel" field. So no matter what is the assignment group, the notification target the same channel.

I tried to create a custom field on the Group table and use it as container of the group specific slack channel.
I set the notification field "users/groups in field" to this specific field, but won't work.

I think I may achieve this by working on the "Messaging Channel" field but seems weird I need to do all this work with an application that I believe shall be doing all this without any tweaking...

Do you know how this is meant to be working OOB? probably I am missing something...

In alternative to the "Now Actions", I created a REST Message and relative business rules that do perfectly the job leveraging WebHook... just thought the "Now Actions" would provide a better end user experience....

Any help/suggestion is appreciated:)

Thanks!

[Narsing1]

Hi

If you are using Virtual Agent, the built-in app integration will be helpful to integrate private channels

You can observe this article

Virtual Agent & Integration with Slack

For displaying Notifications on slack channels, you can create Topics using Virtual Agent Designer.

[tim_treacy]

Broken link.

[Narsing1]

Hi @tim_treacy 

Can you try this Virtual Agent Setup & Integration with Slack 

Thanks,

Narsing

[Soumya10]

Hi Gabriel,

Have you found any solution to target specific slack channels based on the record assignment group? I am trying to implement the same with a custom flow if there is no OOB way..

Thanks,
Soumya