Now Agent Mobile app upgrade question

Cirrus · ‎02-14-2024

Hi,

We have a number of users with the Servicenow 'Now Agent' installed on their iphones. However there is a lot of inconsistency over what versions people are running. Some are on the latest 17.2.1, but many are still on 17.1.0. Can anyone advise if and how users are notified when an upgrade is available, as I dont believe this is part of the standard platform upgrade (eg Vancouver to Washington) and as a sys_admin I dont recall ever seeing any notifications from Servicenow (but then we do get a lot) about app upgrades.

Thanks

Dr Atul G- LNG · ‎02-14-2024

Hi @Cirrus

Not sure, but it is like Phone setting for auto upgrade like we have in Google playstore. As alternative, you can set a push notification, if the latest version on App released by SN and you can notify your users.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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View solution in original post

Dr Atul G- LNG · ‎02-14-2024

Hi @Cirrus

Not sure, but it is like Phone setting for auto upgrade like we have in Google playstore. As alternative, you can set a push notification, if the latest version on App released by SN and you can notify your users.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Cirrus · ‎02-14-2024

Thanks Atul. Servicenow themselves have said the following - we do not have a process available at the moment to remind users to upgrade the app versions so that they all can be in sync.

Anurag Tripathi · ‎02-14-2024

There is no Push Notifications to All User, like broadcast. Seems like a useful feature to me.

-Anurag