Generative AI is all about doing things fast , facilitating and improving user experience in the platform .
We all know the power of Now Assist for ITSM , Now Assist is now available in the Xanadu Release for CMDB , and it bring three main features :
CI Summarization & Duplicate CIs management for CMDB users
And Now Assist for Service Graph Connectors
How to enable Now Assist for CMDB :
Go to the ServiceNow Store (https://store.servicenow.com/)
Click on Generative AI :
Click on Now Assist for Configuration Management Database (CMDB)
And click on
Please note that Now Assist for CMDB is compatible with Xanadu Patch 3 .
And that Now Assist apps are not enabled on PDIs at this time unfortunately .
Lets have a look on the two new features :
CI Summarization:
There a hall bunch of information in a CI record with different degrees of importance , CI summarization will shows important information about the CI .
This information includes also discovery , bellow an example of a summary :
Please note that the Summary will depend on applications , plugins enabled in the platform & of course end user’s access permissions .
Duplicate CIs management
IRE is the very powerful capability of ServiceNow to avoid duplicates .
When IRE identifies duplicates , it creates a de-duplication task that needs to be reviewed and remediated by the CMDB Manager .
With the new feature a CMDB manager can :
Guide the CMDB Manager to review the de-duplication tasks , and propose next steps .
Analyze the de-duplication tasks and identify the root cause .
