Hi Everyone,
I am facing an issue with the Now Assist Skill – HRSD Email Recommendation, which is currently not working for agents. When the agent tries to use the feature, they receive the following error message:
“This action is not available for your account.”
From a configuration perspective, I have:
Set the access to any authenticated user
Kept the display options open without restricting to any specific role
Despite these settings, the skill is still not accessible to the agent.
Has anyone encountered a similar issue or can suggest what configuration I might be missing?
Any guidance would be greatly appreciated.
Thank you!
#now assist skills
