now-cli login giving me unauthorized for confirmed credentials

[cedricvl]

Following all steps on https://developer.servicenow.com/dev.do#!/guides/orlando/now-experience/cli/getting-started, I have now-cli working, but I cannot login to any instance using the admin credentials I know work just fine:

```

$ node --version
v12.16.1

$ now-cli --version
Now CLI @17.0.3

$ now-cli login --host https://xxxx.service-now.com --method basic --username admin --password yyyy
✖ Connection to 'https://xxxx.service-now.com' failed. Credentials not saved.
Response code 401 (Unauthorized)

 login [host] [method] [username] [password]

Login to a glide instance.

```

Is any config required on the instance level to get now-cli logins work?

[cedricvl]

I didn't yet. Haven't had time to look into this anymore unfortunately.

[DirkRedeker]

Hi

Try to follow my step-by-step instructions using the link below:

https://community.servicenow.com/community?id=community_article&sys_id=9cd7b58adbfe94d0b1b102d5ca961...

Let me know if that helped to sort out.

BR

Dirk

[DirkRedeker]

Hi

Do you have an update on this?

If you were able to solve your issue or your question is answered, can you please close this thread by marking the best answer as correct & helpful.

This would indicate other users also to benefit from your question.

Thanks a lot &

BR

Dirk

[Bala Krishna2]

Is this your first time using now-cli?
If yes run npm i again. If not check on which instance you are connected to.

[Suganth Jeyapra]

Does not seem to work for Quebec!