Zabbix and ServiceNow Integration – Incorrect Username/Password Error Despite Correct Configuration

[HassanAl]

Hi ServiceNow Community,

I’m currently experiencing an issue with the integration between Zabbix 7.0 Release Five and ServiceNow using the Zabbix_V2 connector via MID Server. Despite configuring the integration correctly, I’m encountering the following error:

🚨 Error Message:

Connection test failed: RESPONSE ERROR : < Code - -32500 > < Message - Application error. > < Description - Incorrect user name or password or account is temporarily blocked. >

🔍 Troubleshooting Steps Taken So Far:

1. Verified Media Type Configuration in Zabbix:

   • Ensured correct ServiceNow URL in the webhook.

   • Checked that authentication details match in both systems.

   • Checked if port is open and is the correct number.

2. Checked Authentication Credentials:

   • Confirmed username/password in both Zabbix and ServiceNow.

   • Verified that the account isn’t locked or disabled.

3. Updated Connector in ServiceNow:

   • Changed to Zabbix_V2 per recommendations in the community.

4. Checked MID Server Setup:

   • Ensured MID Server has network access.

   • Verified correct user roles (sn_event_management_user, sn_event_management_integrator, mid_server).

5. Modified Authentication Parameters in Script Includes:

   • Searched for Zabbixv2_JS in System Definition > Script Includes but couldn’t find it.

   • Tried updating "user" to "username" in authentication calls but script doesn’t exist.

❓ Remaining Questions & Next Steps:

• Could the missing Zabbixv2_JS script be preventing proper authentication? Where should this be defined?

• Are there additional configurations required in Event Management Connectors for Zabbix authentication?

• Are there known issues with Zabbix 7.0 Release Five and ServiceNow MID Server authentication?

• Any additional debugging steps I can take on MID Server Logs or ServiceNow API Logs?

Would really appreciate any insights or suggestions! Thanks in advance for your help. 🚀