Now Experience: Contextual Side Panel - Response Templates

Kathy Blackbur1
Giga Contributor

We have a workspace experience built on Rome in UI Builder with the App Engine. I'd like to add the response templates contextual side panel icon to a table that displays records in this workspace. I know how to set this up in the legacy workspaces with the Contextual Side Panel module. However, I suspect I'm in the wrong place to configure that for the Now Experiences since I can't select this new workspace on a new action assignment record, and even if I leave the workspace empty but build out the needed side panel configuration, nothing appears.find_real_file.png

Can someone point me towards the table in which these items are configured specific to Now Experience Workspaces?

17 REPLIES 17

Shalesh
Tera Contributor

Thank you David. This helped us! On the screen condition I added the case type table for out app and it showed up on the sidebar. Livesaver thank you!

 

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Shalesh
Tera Contributor

I think I lost my reply here we go again but thank you David. We added our table to the screen condition and it worked!

 

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Hello Shalesh, 

I have the response templates configured in Agent Workspace and I am trying to configure this in csm configurable workspace now. I have added a UX App Route to route this UX Screen to my csm record page under the parent Macroponent but that didn't seem to add it into the contextual sidebar in the csm record page. Any suggestions here?

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