Now Mobile App - possible to prevent Access from Smartphone browser?

[Meloper]

Hello,

i would like to use the Now Mobile app.
You can use Adaptive Auth to set that you can access the instance either via the IP range OR the app.
The laptop (in the IP range) can then continue to access the instance via the browser.

However, if the smartphone is now within the IP range, you can currently access the instance with the smartphone via the Now Mobile app AND via the smartphone browser.

As you have full access via the browser, i.e. you can see more content than via the app, I want to prevent this!

The only idea I have is that the smartphones come into an IP range that is excluded for ServiceNow.

Are there any other options?

The aim should be that the instance can really only be accessed with the smartphone via the app!

[The Machine]

Maybe this support article will help you.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0551388

[Meloper]

Wow, thanks The Machine, thats sounds great i will giveit a try

[James Chun]

Hi @Meloper,

I suspect that from a UX perspective, it's better to redirect user to the mobile app instead.

Have you seen the 'Universal linking'? I haven't tried this myself but looks valid to me

"Mobile universal linking is a method to redirect your users from using the ServiceNow platform web experience on their mobile device."

https://docs.servicenow.com/bundle/washingtondc-mobile/page/administer/tablet-mobile-ui/concept/univ...

Keen to know if it works tho!

Thanks

[Meloper]

Thanks for your time James, i will try to follow the solution approaches