Now mobile app

[RaviSanker542]

Hii all I am working on push notifications in now mobile agent app 

Notification:

 Simply, I want to send the push notification to assigned to person when a case was updated 

Issue:

 notification is getting triggered when the case record contains task type is case
but, when the task type is not case (created one custom type)  that push notification is not triggering.


can any one help in this 

[Pratiksha Kalam]

Hi @RaviSanker542 ,

Pls check your conditions in notifications.

Br,

pratiksha.k

[RaviSanker542]

There is only one condition

just when insert or update 
needs attention changes we need to send the notification

[Subhashis Ratna]

Hi @RaviSanker542 

Could you please share a screenshot of the notification condition for better understanding ?
Or, you can review the notification or push notification conditions. I'm attaching a demo link for better reference.

Link : https://your_instance_id.service-now.com/sysevent_email_action.do?sys_id=db07d5ea0fe433001befa68ca87...

Demo Screen Shot :

Please mark this response as correct or helpful if it assisted you with your question.

Thanks
Subhashis r7