Now Mobile Apps for inTune

[Jacob23]

Hi, 

My company has recently moved to inTune. We have had to move users from the standard App Store mobile apps to the inTune-specific versions. This would be for both ServiceNow Mobile and ServiceNow Mobile Agent.

We are setup with Microsoft SSO, you can sign in with your MS credentials, but when you go to connect to the instance it will load for a short moment, kind of like its trying to sign in. Once it attempts once you a brought to this error message bellow.

The previous apps did not need anything done to them to work, so something must need to be configured for this to work via inTune.

[NVSN]

Hi,

You may find the below BK for your reference.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0621608 

Thanks.

[Jacob23]

Hi,

We are not able to sign in locally, everything is connected with SSO. 

[Anna T_]

Hi there - was this ever resolved?

[Jacob23]

Hi, this is resolved but no one fixed the issue. One day it just started working. Spent a bit of time with SN support but they were not able to find the issue.