Now Mobile – Default Notifications Not Functioning for HRSD Application

[navneetkach]

The default Notifications tab was previously displaying RITM, REQ, INC, and HRC-related notifications.

However, after upgrading the HR Service Delivery for Mobile plugin to the latest version (21.2.7), these notifications are no longer appearing.

We need to investigate the root cause of this change in behavior and identify the required steps to restore the notifications.

[navneetkach]

“OOB Notifications Not Triggering in Now Mobile After HR Service Delivery for Mobile Upgrade (v21.2.7)”

And here’s a refined version of your message for clarity and community engagement:

After upgrading the HR Service Delivery for Mobile plugin to the latest version (21.2.7), we noticed that out-of-box notifications are no longer being received in Now Mobile.

Interestingly, when we configure and test a new custom push notification (e.g., for incidents), it works as expected. However, the OOB configured notifications are not being triggered for records such as RITM, REQ, INC, and HRC.

Could anyone please advise if this is related to configuration changes, roles/permissions, or if additional steps are required post-upgrade? Any guidance would be greatly appreciated.

[kaushal_snow]

Hi @navneetkach ,

It’s likely due to changes in push channel configuration or notification delivery settings introduced by the plugin update, so you should check that the mobile (push) notification channel is still enabled in each notification record, confirm users mobile notification preferences are on, and inspect the push / notification logs to see whether messages are being generated or getting blocked...

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