That can be a tough one to troubleshoot as it is a general error. I found a few articles that seem related:
https://community.servicenow.com/community?id=community_question&sys_id=c9128be9db98dbc01dcaf3231f96... : Summary, check if MSVCR71.dll is missing.
https://community.servicenow.com/community?id=community_question&sys_id=563a83a9db5cdbc01dcaf3231f96... : Summary, the client application may need a different java configuration.
This site has some detailed information as well that might be of assistance: https://www.engage-esm.com/en/blog/view/excel-with-servicenow-advanced-reports-part-2
Last, but not least - make sure you've installed the correct version (32bit or 64bit) for your OS. I seem to recall that the 32bit will install on a 64bit system, but will encounter errors.
I hope this helps!
If this was helpful or correct, please be kind and remember to click appropriately!
Michael Jones - Proud member of the CloudPires team!
I hope this helps!
Michael D. Jones
Proud member of the GlideFast Consulting Team!
