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Ansible Integration Question

My team and I have the following question: how do other customers implement best practices for security implementation of Ansible Automation Platform? Do they mostly use scripted API's? Role-based security? Other? Trying to get a sense of the approac...

Valawman by Tera Contributor
  • 1047 Views
  • 2 replies
  • 0 helpfuls

Resolved! How to hide a choice list value based on user role

Hello, I am trying to hide a choice list value Category(category) on the work order form from a specific role.I tried creating a onLoad client script but I must be doing something wrong because it is not working. This is my script below which I am no...

Rhonda9_0-1705105945692.png
Rhonda9 by Tera Expert
  • 2711 Views
  • 21 replies
  • 3 helpfuls

Resolved! CSM/FSM Configurable Workspace- How to change the Filter Set

How can I change the Filter Set (View) on the CSM/FSM Configurable Workspace?I need to make the 'Conversation' Filter the default filter. See attached. I need to change the 'Conversation' filter on Cases to the default filter when a Case is open.And ...

Su522 by Kilo Sage
  • 2061 Views
  • 3 replies
  • 1 helpfuls

Soft phone icon is not visible to non admin user

Hi Team,I configured CTI integration with ServiceNow with OpenFrame for ITSM without CSM module in my personal instance with sandiego version.Admin can see the soft phone icon on the header banner onclick of that dial panel coming up as below but thi...

Manu4_0-1666772306524.png
Manu4 by Tera Contributor
  • 1106 Views
  • 2 replies
  • 0 helpfuls

Extend application file table

Hello,Does anyone know if, when extending the application's file table, it counts towards the number of tables I'm entitled to?If it is not accounted for... is there any limit for servicenow to accept this type?basically the idea is to use these tabl...

Add a link in work notes for user to be able to click on

Hi everyone I have a requirement for technicians to be able to add hyperlinks for users to click instead of pasting a full url. Below is what I've tried so far with luck. (trying to keep it as simple as possible) Has anyone achieved this without much...

Gemma4 by Mega Sage
  • 1655 Views
  • 7 replies
  • 0 helpfuls

Resolved! Help with mail script

Hi, I have a date field in the form (date_birth) which is in YYYY/MM/DD format.  I want this to be changed to DD/MM/YYY format in an email notification.  Can someone please help me with the mail script. One I created doesn't render the desired result...

Thomas99 by Tera Contributor
  • 914 Views
  • 6 replies
  • 2 helpfuls

Resolved! Linking app to source control

Hello, I am trying to link my app to source control as I have to retire my PDI due to technical issues. When I go to connections and credentials app, I do not see the 'credential' module on my PDI, Is there a reason why i do not see this or how else ...

Nkiruka M by Mega Guru
  • 2546 Views
  • 6 replies
  • 1 helpfuls