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Resolved! Why email does not sent using event registry

Hi,I have a schedule job that suppose to send an email notification using event registry when some condition is met, but I dont see any email getting send (I checked using logs and I can see that the condition is met). What am I doing wrong?  

WhatsApp Image 2023-12-20 at 13.13.38.jpeg WhatsApp Image 2023-12-20 at 13.27.03.jpeg
Alon Grod by Tera Expert
  • 421 Views
  • 1 replies
  • 1 helpfuls

Reply all button when received notification

Hello, when I revive a notification I want to populate the "to" filed in the replay all button.I well send photos to further explain.1)I have the support email 2)now when I try to replay to all the "From" field well be the "to" field and CC stays the...

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Sending email using event

Hi,I have a schedule job that suppose to send an email notification using event registry when some condition is met, but I dont see any email getting send (I checked using logs and I can see that the condition is met). What am I doing wrong?  

WhatsApp Image 2023-12-20 at 13.13.38.jpeg WhatsApp Image 2023-12-20 at 13.27.03.jpeg
Alon Grod by Tera Expert
  • 693 Views
  • 2 replies
  • 1 helpfuls

Why this Business Rule Script not working fro me?

(function executeRule(current, previous /*null when async*/) {// Add your code herecurrent.addEncodedQuery('sys_created_onNOTONLastyear@javascript:gs.beginningOfLastYear()@javascript:gs.endOfLastYear()');})(current, previous);

1dusjhyahnt by Tera Contributor
  • 769 Views
  • 10 replies
  • 1 helpfuls

Resolved! How to add watermark information message on the string field?

Hi All,I have a basic requirement of adding the watermark text on my String field called "justification" which is extended from the task table field "Description".  I need watermark text message information in the justification field, which will disa...

Aamir3_0-1702570982683.png
Aamir3 by Tera Contributor
  • 1786 Views
  • 4 replies
  • 3 helpfuls

Widget

I want to add a text field called "Reject Reason" below Reject button in a widget. Can you please help me with the html code for the comment field.

Resolved! Question on Request Approval Notification

Hi There, I have one Requirement on Request Table,  when Request is created at that it will go to Approval, in previous Requirements i had Approval on RITM, but i need to achieve this on REQ now. In That Notification Body, i have to add Request Detai...

Community Alums by Community Alums  
  • 651 Views
  • 3 replies
  • 1 helpfuls

Resolved! Remove blue box on portal

Hi All,We have noticed in our portal that there is a blue box/blue outline on any click of portal . How to remove the blue outline.

Resolved! Reference qualifier to Affected User field

Good morning, I have this story add a reference qualifier to the Affected User field. Users who can be selected in this field must:* Belong to the 'ITSM App-Dev' group ORHave one of the following roles (sn_incident_read or sn_incident_write or User.d...

Resolved! How to check the validity of a user.

Dear All,We in our company have many external consultants working in our servicenow and we would like to set up validity date for these users.Say for eg if we have the valididty of a user for 1 year just before the account expires the manager has to ...

Renu4 by Tera Contributor
  • 1766 Views
  • 8 replies
  • 1 helpfuls