Hi Everyone, We have recently Cloned from Prod to Dev, After clone Dev instance Mid server is showing Down. We try to Check the Mid server user is inactive, So updated to Active and rebooted the Midserver. Still status is showing Down. There is no e...
Hi,I am trying to create events on em_event table through flow designer and it is not working. screenshot has my configuration. when email is received it is supposed to create an event. But, when i try to test it is working.I also verified recieved e...
Hi,We have an inbound email action to create a record 'Case' table. While sending an email to inbound email address the content of the email not properly aligned in worknotes. But for smaller conversations it's looking good. Is there any method to ar...
Hello community,We have a client requirement where we managing the group membership based on a catalog item. An arrproval is sent to the group managers once the group is selected. We have a requirement to select multiple groups to add users in them ...
Hi, I have a catalog item for warehouse requests that is showing correctly in the desktop version of Service Now. But when you view the catalog task in Mobile Agent you don't see the paper form. All the other variables show as expected. Any Multi ...
Hello All,I am integrating ServiceNow with Teams for Major Incident Management conference calling and have gone through the entire integration steps for this purpose (product documentation), but am unable to get a connected conference call. Does any...
Hi All, Can we connect to Live Agent support using Agent chat without having the "Show Me Everything" option after initial messages or with out clicking on the Live Agent Support after the initial messages? Note: We are not using "IT service manageme...
Hello, we have setup an intergration with Amazon Connect using ServiceNow voice. The contact flows are OOB default. No changes have been made to our ServiceNow voice or amazon connect processes. The inbound call works great, we can call in and the sy...
I have a Knowledge base for which the workflow is set as "Instant Publish workflow" . Right now if the user creates an article, the state of the article is "Draft" and only when the "Publish" button is click the state of the article is changed to Pub...
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Hi All,how to update Requested for and Opened by on sc_req_item table in workflow of a catalog itemvar requestedFor = current.varaibles.req_for;var openedby = current.opened_by;above are the values from current RITM and need to update on the new RITM...
Hello All!Issue: Not Generating Email When Automated Response Button is clicked for only one case (email receiver is consumer of case (we have one field for consumer on case table))In production there is one case for that event is not fired and becau...
Hi all, How to validate whether RITM record got generated or not (if generated, how to get that RITM number so that I can open in another step) once the form got submitted through ATF ? Step 1:) I have submitted the form.step 2:) validate whether RIT...
The customer wants a statement at the bottom of the SSO login screen (login_locate_sso.do). ServiceNow seems to have only the ability to add phrases at the bottom of the main login screen (login.do ).Is there a way to add phrases to the SSO login scr...
Hi All,I have a Requirement to map the record from parent field to related list tab (requested item).How can i achieve this.
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