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glide schedule duration does not give the correct result

hello could someone help me? I replicated this for a schedule from 9:00 am to 8:00 pm, as a result I get 10hrs. if I change the end date to "2022-01-12 10:00:00" I get the same result   Does anyone know why this happens?   var schedule=new GlideSched...

AlejandraEs by Tera Contributor
  • 3133 Views
  • 6 replies
  • 0 helpfuls

Resolved! Firing notification based on event

I registered an event called incident.assign.action triggered by business rule.  That part seems to have worked.   I then created a notification using this event as trigger.   But the notification did not fire, and no emails were sent. I am not sur...

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MWright1 by Giga Guru
  • 4628 Views
  • 4 replies
  • 0 helpfuls

Color theme in Next experience

I am using San Diego early access for my PDI and I am using Next experience unified UI. which is kinda good mostly. But is there any option to change the UI colours  for Next experience dark(attached) or light theme ? 

arnabbhaumik by Tera Contributor
  • 8984 Views
  • 2 replies
  • 8 helpfuls

Attachment Variable max_file_size for less than 1mb

Hello, Knowing that we can set attachment variables of a catalog item such as max_file_size and allowed_extensions.  Does anyone know a way to limit the max file size to a value of less than 100kb? (Less than 1mb)? It would seem the max_file_size is ...

Gerrity by Tera Expert
  • 2510 Views
  • 9 replies
  • 1 helpfuls

Resolved! published workflow no checkout option

I know a few people have asked this and all got the same answer "its checked out by someone else" but in this case it is not, I'm the only admin in this week, I was working on it last night.its published as you can see in the screenshot, but the chec...

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Richard P by Mega Guru
  • 4250 Views
  • 11 replies
  • 4 helpfuls

Parent Parameter in ACL Scripts

Hello everyone, I can´t understand the meaning of Parent parameter in the scripts of some OOTB ACLs. For example the Create-ACL on the cmn_other_schedule table. Could anyone explain me what exactly parent reference to? 

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Amir Rahimi by Tera Contributor
  • 1403 Views
  • 1 replies
  • 0 helpfuls

Resolved! About Password (2 Way Encrypted) type and REST API

Hi. There is a field "password" of type Password (2 Way Encrypted) in one table. How can we decrypt and retrieve the value of the "password" field from outside of ServiceNow using the REST API and Power Shell? Is it possible?Can someone please tell m...

Koki by Tera Contributor
  • 2408 Views
  • 3 replies
  • 1 helpfuls

Resolved! Domain Separation - TOP domain vs global

I am currently studying the concept of domain separation and have a really amateur question. Is the TOP domain the same as the global domain? Like for example, the domain of a business rule is set to [global]. If I decide to change it to [TOP]  would...

Drin by Giga Contributor
  • 5600 Views
  • 3 replies
  • 8 helpfuls

Resolved! Save button script

Hello, When creating a new KB Article and trying to add an image, this popup appears. I would like to find the script which is called while clicking on the 'Save' button.  

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Resolved! Please help me with the XML Import issue.

I want to import Incident records from a remote environment to a local environment. I created a DataSource based on the following document and ran the import. https://docs.servicenow.com/bundle/rome-platform-administration/page/administer/import-sets...

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Ereshkigal by Tera Contributor
  • 5405 Views
  • 9 replies
  • 2 helpfuls