We are using a mail script to populate the rest of a sentence based on the subcategory of a request in the Conflict of Interest scoped application in Legal Service Delivery. The catalog item submission creates a Legal Request. The Practice Area, Category, and Subcategory fields for the Legal Request are populated via the Record Producer script.
After submitting, a "we got it" email is sent to the Requested For (same as Opened By in this case). The mail script checks current.lg_subcategory's sys_id to know what to print for the rest of the sentence. For all but one of the subcategories, the mail script works as expected. For one subcategory only, the condition doesn't evaluate to true. I have wracked my brain for why this is happening.
I added a gs.info at the top of the mail script that lets me know that the mail script was called and what the subcategory is and I've confirmed the sys_id is being fed into the mail script and matches the condition. I added another gs.info if/else check immediately after, checking that specific sys_id. It does not run. The sys_id matches exactly so I have no idea why it's not performing the steps that follow.
Has anyone seen this? Any ideas how to fix? Below is an extremely simplified script that I used to just check the If condition and it still didn't work... not even the Else?
(function runMailScript( /* GlideRecord */ current, /* TemplatePrinter */ template,
/* Optional EmailOutbound */
email, /* Optional GlideRecord */ email_action,
/* Optional GlideRecord */
event) {
// Update email message body based on type of conflict
gs.info('AV - In coi_type_of_conflict mail script and subcategory sysID is ' + current.lg_subcategory);
if(current.lg_subcategory == '2161f2481bc9bd10c7f16316624bcbd2'){ //ADDED THIS TO CHECK THE EVALUATION AND THE SYS_ID MATCHES EXACLTY, BUT THESE INFO STATEMENTS ARE NOT LOGGED AT ALL, NOT EVEN THE ELSE ONE?
gs.info('AV - For Subcategory 4, sys_id is ' + current.lg_subcategory);
} else {
gs.info('AV - Failed Subcategory 4 check somehow');
}
if(current.lg_subcategory == 'ceb3f24c1bc9bd10c7f16316624bcb19'){
gs.info('AV - For Subcategory 3, sys_id is ' + current.lg_subcategory);
} else {
gs.info('AV - Failed Subcategory 3 check somehow');
}
})(current, template, email, email_action, event);
EDITED TO ADD: I added another check for a different subcategory. When I submit a request that falls under Subcategory 3, the Subcategory 4 "else" statement DOES add a log message. See messages logged at 3:46:05 from that submission. Then when I submit another request for the Subcategory 4, ONLY the initial log message in the mail script occurs, not either of the if/else statements in the code above. ODD!
