Oder now button hide

NannuSubhani Sh · ‎06-18-2023

Hi,

We have a variable in catalog item which is look up select box(country) to location table in this we have 3 question choices(1.India,2.China,3.Japan) if user select 1.India the order now button should be visible for remaining 2 values we need to hide the order now button on service portal

I have tried the below catalog On change client script it is not working kindly help on this how to achieve

alert('test');
var cntr = g_form.getValue('country');

if (cntr == 'India') {
$(sc_order_now_button).show();
$(sc_add_to_cart_button).show();
} else {
$(sc_order_now_button).hide();
$(sc_add_to_cart_button).hide();

Ankur Bawiskar · ‎06-19-2023

@NannuSubhani Sh

are you sure you are comparing correct value

Since you said it's a lookup select box then it will hold sysId; so you compare the sysId and not the label

var answer = g_form.getValue("country"); // variable type is look up select box of location table
if (answer != 'sysIdOfIndiaRecord') {
	var msg = getMessage("Request cannot be submitted due to the answer of User Details.");
	g_form.addErrorMessage(msg);
	return false;
}
}

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

View solution in original post

NannuSubhani Sh · ‎06-19-2023

Now its working thanks Ankur