'Ok' and 'Cancel' UI action buttons not working for Agent Workspace

chatsaurav19
Tera Contributor

‎02-26-2024 12:52 AM

Hi All,

 

I find that the 'OK' and 'Cancel' UI action buttons are not working for Agent Workspace although with the help of 'UI Page' the field values are showing up and I am able to fill them.

 

Can someone please help me in understanding where it is going wrong?

 

chatsaurav19_0-1708937418006.png

 

Pl Note : This is working fine when I am using the 'Pending' UI Action from Native view

 

Thanks and Regards,

Saurabh Chatterjee

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎02-26-2024 01:51 AM

Hi @chatsaurav19 

 

Is it Agent workspace or Service Operation? Also on which record you are trying, share some steps.

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Chandra18
Mega Sage

‎02-26-2024 01:55 AM

Hi @chatsaurav19 

Please open both ui action and check "workspace form button" Is checked or not under workspace section. 

 

Thank you

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