On-call Schedule - Add Phone number along with Username and group name

[Neetika Gupta]

Hi Everyone,

I have a client requirement to add phone on the main widget of On-call schedule where it's highlighted with Yellow. Please let me know if there is a way to add phone number here.

[Its_Azar]

Hi there @Neetika Gupta 

You can customize the On-Call Schedule widget to include the phone number by extending its server script. In the widget’s Server Script, fetch the user’s phone using a GlideRecord query on the sys_user table (like user.phone or user.mobile_phone). Then, update the HTML template to display that value next to the username or group name. This way, it stays visible directly on the main widget without affecting the backend schedule data.