On-Call Schedule Icon not showing I sow

SM123 · ‎08-08-2025

Hi Community,

On-Call Schedule Icon not showing in SOW for non-admin Users. where can I enable this?

Thank You

Sunny3008 · ‎08-08-2025

Hello @SM123

Kindly follow following steps.

Go To UI builder
Open experience Service Operations Workspace
Click on view experience setting
on that page go to side navigation section and click on advanced setting
in advance setting for you find all side section and their applicable role you can update from there

Find step by step screenshot

Please mark my response helpful and accept as solution
Best Regards
Sunny

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mayankkumar · ‎08-08-2025

Hi @SM123,
click on the Advance Settings and then change your scope to SOW application then in value filed->
mention the role that other user having in this json ->

{
 "id": "schedules",
    "label": {
      "translatable": true,
      "message": "Schedules"
    },
    "icon": "calendar-clock-outline",
    "viewportInfo": {},
    "routeInfo": {
      "route": "schedules"
    },
    "group": "top",
    "order": 400,
    "badge": {},
    "presence": {},
    "availability": {
      "roles": [
        "itil,sn_shift_planning.agent,oc_read,sn_incident_read"
      ]
    }
  },

View solution in original post

SM123 · ‎08-08-2025

Hi @Sunny3008 @mayankkumar ,

Inside schedule Icon, on the right side we have the below icons. In which 1st and 3rd Icons only visible for admin users not visible for Itil users. could you help me configure these as wells

Thank You

Sunny3008 · ‎08-08-2025

Hello @SM123 ,

I didn't found this part as configurable on workspace It's seems totally OOTB, So we cannot change permission for that.

mayankkumar · ‎08-08-2025

Yes @SM123, it seems that they are not configurable at this point of time I tried and found them, but they come with read only policy

If I got something, I'll let you know
------------------------------------------------------------------------------------------------------------------------
Please mark my response as helpful and accept as solution
Thanks & Regards
Mayank

mayankkumar · ‎08-08-2025

@SM123, If my response is also correct, as per new community guidelines, you can mark more than response as solution.
Thanks & Regards
Mayank