On call schedule query

[Community Alums]

Hi All, From which table we can see the present on call members details. Example: Vivek is in shift and i could see from the calendar, but from table how i can see the details? Any help is appreciated. Thanks in advance!!

[Iraj Shaikh · Accepted solution]

You can find information about on-call members and their schedules in the "Rotation" table or the "Schedule" table, depending on how your organization has set up its on-call management system. Here's how you can typically access this information:

1. Rotation Table: If your organization uses a rotation-based on-call schedule, you can find on-call member details in the "Rotation" table. Here's how to access it:

a. Log in to your ServiceNow instance.

b. In the navigation pane, search for and open the "Rotation" table or the related module (e.g., "On-Call Rotations").

c. Look for the relevant rotation or on-call schedule that includes Vivek's name or the specific date and time you're interested in.

d. Click on the rotation entry to view details, including the current on-call member(s).

2. Schedule Table: If your organization uses a schedule-based on-call system, you can find on-call member details in the "Schedule" table. Here's how:

a. Log in to your ServiceNow instance.

b. In the navigation pane, search for and open the "Schedule" table or the related module (e.g., "On-Call Schedules").

c. Locate the appropriate schedule that corresponds to Vivek's shift or the specific date and time you want to check.

d. Click on the schedule entry to view the details, which should include the current on-call member(s).

Please note that the exact table names and module names may vary based on your organization's configuration and the specific version of ServiceNow you are using. If you are unsure about the table or module names, it's best to check with your ServiceNow administrator or support team for guidance on how to access on-call member details in your specific ServiceNow instance.