On change() of Work notes(journal field)- Client script

[aahitha2]

Hi All,

As we know, we have Work notes(journal) field on incident form.

My requirement:

1. when ever any end user/any user opens and post the work notes then logged user primary role should be populated in activity log.

a). I have u_primary role in user table- which is storing users' primary role.

b).i have same field in incident form to fetch the same role from user table to incident table and same is configured in activity log list to show changes.like below

when ever logged in user post the work notes using post button, then user role shoulb be populated in activity log.

Can any one help me?.

Thanks,

Aahitha

[Inactive User24]

What do you achieve by showing User role in activities?

[aahitha2]

just wanted to know, which role user updated the work notes.

[Inactive User24]

Worknotes can only be updated by fulfiller(Who has ITIL role) and the users without role can only comment.

[vkachineni]

Not digging into the code but, I think this needs to be a Business rule, Before insert / update, when work notes change. Append the primary role from the table to work notes.