On change script

ashok17
Tera Contributor

If incident state null or state is Inprogress and assigned to field is empty then only assigned field is mandatory.

 

Please suggest above requirement how will achieve.

 

5 REPLIES 5

Anil Lande
Kilo Patron

Hi,

You can create UI Policy with above condition and add UI Policy action for assigned to field to make it mandatory.

 

Please appreciate the efforts of community contributors by marking appropriate response as correct answer and helpful, this may help other community users to follow correct solution in future.
Thanks
Anil Lande

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @ashok17 

 

Surely we can can help, but look like you did not try any thing and asking community to give you a solution.

 

Hints

 

If incident state null or state is Inprogress and assigned to field is empty then only assigned field is mandatory.

 

Create a UI Policy

Put State condition with operation is or is empty

 

in UI Action

Assigned to Mandatory

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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Hi,

 

Thanks for response, I have tried my end first then only posted my questions in community.

Please share the snippet to check where it stuck and help you.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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