On selecting one choice from Select choice Redirect user to particular link in virtual agent

[Nikita35]

Hi 

I wanted to check possibility of below.

When I select one of the below, It should redirect me to a link directly without clicking anything else.

I am thinking of using script action and trying something like setRedirectURL but not sure what exactly to use.

[Nikita35]

hi Mark,

I think this is not redirecting to other topic.

This is just like Click on Computer login account and it will redirect you directly to a link which is outside servicenow.

I think this is not achievable using Select choice Input type.

May be I can use Script output type in which I can define the links.

something like this:

In my case I don't have to query the tables.

But I need some help in scripting here.

In place of RITM link, I will give Computer Login account and link will be suppose www.google.com

Like that I will have 5 links for each type of account.

Let me know how you feel about this approach.

[Nikita35]

Tried below script in the script action:

however not working.

(function execute() {

var html = '';

var gr = newGlideRecord('task');

//if (gr.get(vaVars.sys_id)) {

//var tableName = gr.getValue('sys_class_name');

var fieldList = [];

var cardRenderer = new global.VaRecordCardRenderer(true);

var title = {

url: 'https://www.google.com/',

label: "Computer Login"

};

var fields = cardRenderer.createFields(fieldList, gr);

//var lastComment = cardRenderer.createField('comments', gr, null, cardRenderer.getLastComment(tableName, vaVars.sys_id));

//fields.push(lastComment);

html = cardRenderer.renderCard(title, fields);

return html;

})()

Not sure if script include is required here, can you please help?

[Mark Roethof]

As mentioned, I don't know if it's possible to redirect to a different URL thru a Virtual Agent chat. This also does not feel Virtual Agent specific, more like redirecting on a choice made in a widget. You could post a question which is more generic, so more people will spot your question.

Kind regards,
Mark

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LinkedIn

[Nikita35]

Hi Guys,

Any idea on this one?

[Satyanarayana C]

Please check "Order an Item" topic in the out of the box instance. I guess it has the functionality that you want to achieve.