On Submit Client Script not working on Catalog Mandatory Attachment

[Sandeep Goudar]

Hello,

I have written an OnSubmit Catalog Client Script to print an info message. In the catalog, I have made the attachment mandatory. However, whenever I try to submit without attaching a file, the info message from the script gets triggered. This is not the intended behavior; the OnSubmit script should only trigger upon actual submission.

If anyone has faced a similar issue or has a solution, please help me out.

[Robert H · Accepted solution]

Hello @Sandeep Goudar ,

You can create a Business Rule (or a Flow) on the sc_req_item table, as shown below:

Regards,

Robert

[Robert H · Accepted solution]

Hello @Sandeep Goudar ,

You can create a Business Rule (or a Flow) on the sc_req_item table, as shown below:

Regards,

Robert

[Ankur Bawiskar · Accepted solution]

@Sandeep Goudar 

you can write after insert business rule on sc_req_item with condition as this to show the message after user submits request

current.cat_item.name == 'Your Item Name Here'

Script:

   gs.addInfoMessage("Your request to deactivate the user has been successfully submitted.");

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Sandeep Goudar]

Thank you, @Robert H  and @Ankur Bawiskar  I implemented both solutions, and they were both effective.

Regards,

SG