On the change template creation form i want to hide/restrict all fields that do not currently exist on the Change form

Rajesh PanneerS · ‎07-25-2016

Users are able to see all the fields in the change request template creation form. In the below screenshot, Activity due field is not available in the change form but it is visible here. So my requirement is to show only the fields visible on the change form. Is it possible to hide or make these fields read only

Chuck Tomasi · ‎07-26-2016

Hi Rajesh,

Thank you for confirming. The templates do not respect UI policies because they are evaluated on the client side and can be variable depending on almost any condition. The template is imported on the server side. So - short answer "no".

I know that's not the answer you were looking for, but it is an answer. If you would be so kind... please mark it as correct so that others with the same question in the future can find it quickly and that it gets removed from the Unanswered list.

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Thank you

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Chuck Tomasi · ‎07-25-2016

Hi Rajesh,

You can restrict read access on those fields using ACLs so users cannot see the fields and they will not be available to pick them.

This does require you to manually set ACLs to sync with the fields on your form and keep them updated as new fields are added/removed from your form view(s) which can be tedious and possibly prone to conflict.

Reference:

Using Access Control Rules - ServiceNow Wiki

Security Best Practices - ServiceNow Wiki

Contextual Security - ServiceNow Wiki