On the change template creation form i want to hide/restrict all fields that do not currently exist on the Change form

[Rajesh PanneerS]

Users are able to see all the fields in the change request template creation form. In the below screenshot, Activity due field is not available in the change form but it is visible here. So my requirement is to show only the fields visible on the change form. Is it possible to hide or make these fields read only

[Chuck Tomasi · Accepted solution]

Hi Rajesh,

Thank you for confirming. The templates do not respect UI policies because they are evaluated on the client side and can be variable depending on almost any condition. The template is imported on the server side. So - short answer "no".

I know that's not the answer you were looking for, but it is an answer. If you would be so kind... please mark it as correct so that others with the same question in the future can find it quickly and that it gets removed from the Unanswered list.

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Thank you

[Pradeep Sharma]

Hi Rajesh,

I agree with Chuck on this one. You will have to adjust access permission via ACL instead of UI policies.