On the change template creation form i want to hide/restrict all fields that do not currently exist on the Change form

Rajesh PanneerS · ‎07-25-2016

Users are able to see all the fields in the change request template creation form. In the below screenshot, Activity due field is not available in the change form but it is visible here. So my requirement is to show only the fields visible on the change form. Is it possible to hide or make these fields read only

Chuck Tomasi · ‎07-26-2016

Hi Rajesh,

Thank you for confirming. The templates do not respect UI policies because they are evaluated on the client side and can be variable depending on almost any condition. The template is imported on the server side. So - short answer "no".

I know that's not the answer you were looking for, but it is an answer. If you would be so kind... please mark it as correct so that others with the same question in the future can find it quickly and that it gets removed from the Unanswered list.

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Thank you

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Rajesh PanneerS · ‎07-25-2016

Hi Chuck,

Am using Eurekha patch 5

Chuck Tomasi · ‎07-25-2016

Hi Rajesh,

I don't have a Eureka instance to test this on at the moment. Based on the fact that Eureka is no over to years old and three major releases behind, I recommend upgrading to avoid this and potentially other issues.

Rajesh PanneerS · ‎07-26-2016

Hi Chuck,

So is there anyway to block non editable fields being set using the change template?

Chuck Tomasi · ‎07-26-2016

Hi Rajesh,

I just tried a template on Eureka that attempts to set two read-only fields and two editable fields. Both read-only fields are protected by ACL (not the read-only attribute on the dictionary.) In both cases, the read-only ACL was respected.

I submit that your field is not being protected (made read-only) by an ACL, but possibly by a UI policy or client script.

Rajesh PanneerS · ‎07-26-2016

Hi Chuck,

Yes, in my case the fields are made readonly using UI policy. Is it possible to restrict the change template being applied to the read only fields.