onCellEdit client script

[AnkitS27]

I tried implementing an onCellEdit client script for the priority field on the Incident list view, but the script never gets triggered. Why does this happen, and how can this behavior be explained with respect to platform constraints or configurations? Could you also provide a relevant scenario where this limitation becomes significant?

[GlideFather · Accepted solution]

Hi @AnkitS27 

it doesn't necessarily have to be your script 😉 Priority is calculated field based on the Urgency and Impact values!

You cannot update Priority, rather the two mentioned fields. Try to apply your script or one or both of these fields and you should see the difference...

[Juhi Poddar · Accepted solution]

Hello @AnkitS27 

• In ServiceNow, Priority is typically not directly user-editable.
  It's derived dynamically using a Data Lookup Definition (dl_u_priority), based on the values of Impact and Urgency.

Hope this helps!

"If you found my answer helpful, please like and mark it as an "accepted solution". It helps future readers to locate the solution easily and supports the community!"

Thank You
Juhi Poddar

[GlideFather · Accepted solution]

Hi @AnkitS27 

it doesn't necessarily have to be your script 😉 Priority is calculated field based on the Urgency and Impact values!

You cannot update Priority, rather the two mentioned fields. Try to apply your script or one or both of these fields and you should see the difference...

[jcmings]

What are you trying to achieve? Can you share a screenshot of your client script? Also want to note that the Priority field follows priority lookup rules (meaning the values of the Impact and Urgency fields determine Priority).

[Juhi Poddar · Accepted solution]

Hello @AnkitS27 

• In ServiceNow, Priority is typically not directly user-editable.
  It's derived dynamically using a Data Lookup Definition (dl_u_priority), based on the values of Impact and Urgency.

Hope this helps!

"If you found my answer helpful, please like and mark it as an "accepted solution". It helps future readers to locate the solution easily and supports the community!"

Thank You
Juhi Poddar

[Ankur Bawiskar]

@AnkitS27 

what's the business requirement?

what script you used? share screenshots

If my response helped please mark it correct and close the thread so that it benefits future readers.