onCellEdit client script

[AnkitS27]

I tried implementing an onCellEdit client script for the priority field on the Incident list view, but the script never gets triggered. Why does this happen, and how can this behavior be explained with respect to platform constraints or configurations? Could you also provide a relevant scenario where this limitation becomes significant?

[GlideFather · Accepted solution]

Hi @AnkitS27 

it doesn't necessarily have to be your script 😉 Priority is calculated field based on the Urgency and Impact values!

You cannot update Priority, rather the two mentioned fields. Try to apply your script or one or both of these fields and you should see the difference...

[Juhi Poddar · Accepted solution]

Hello @AnkitS27 

• In ServiceNow, Priority is typically not directly user-editable.
  It's derived dynamically using a Data Lookup Definition (dl_u_priority), based on the values of Impact and Urgency.

Hope this helps!

"If you found my answer helpful, please like and mark it as an "accepted solution". It helps future readers to locate the solution easily and supports the community!"

Thank You
Juhi Poddar

[nityabans27 · Accepted solution]

Hi @AnkitS27 ,
Achieving this won't be possible if you are directly changing priority or working on it. You can indirectly change priority by working on impact and urgency. There is no direct way of altering priority.

If you find this answer useful please mark it as helpful and accept as solution.
Thanks and regards
Nitya Bansal