onChange Client Script does not create a popup

[nebula]

Hey everyone,

I have a service catalog item where I created a new Yes/No field called "Have you tried the "Forget Your Password" option on the SF Login Site?" If the user selects "No" then a popup should display with directions.

I created an onChange client script and it does not do anything. I've confirmed that Active and Global are checked, the UI type is All, it's in the sc_cat_item table, type is onChange, and the script is below. What could I be missing?

function onChange(control, oldValue, newValue, isLoading, isTemplate) {
if (isLoading || newValue === '') {
return;
}

//User selects NO, this is the message they see
if (newValue === 'have_you_tried_the_forget_your_password_option_on_the_sf_login_site' == NO){
alert(getMessage('Please use the password reset from the SF Login Site before submitting this request.'));
}

}

Thank you!

[Sagar Pagar]

Hi @nebula,

Select the variable name that you have created. It will work.

Take a look at - Catalog client scripts / Client scripts 

Note-  onChange() — runs when a particular field value changes on the form. The onChange() client script must specify these parameters/ field/ variable.

Thanks,

Sagar Pagar

[nebula]

@Sagar Pagar thank you for your support. When I go to the Field name drop down, it does not show the variable name I had created in the list. If I go to the portal, it does display so I know it is active.

[Sagar Pagar · Accepted solution]

Hi @nebula,

Make sure you have created Catalog Client scripts instead if Client scripts.

Thanks,

Sagar Pagar

[nebula]

That was it!! A very valuable lesson I've learned. Thank you @Sagar Pagar for your support!

[Mike_R]

Try this

function onChange(control, oldValue, newValue, isLoading, isTemplate) {
if (isLoading || newValue === '') {
return;
}

//User selects NO, this is the message they see
if (newValue == 'No'){ 
alert(getMessage('Please use the password reset from the SF Login Site before submitting this request.'));
}

}