onChange Client Script - Incident Form

[Eric S1]

I am trying to fill a field on incident form based on change on configuration item using the code below.  It is not working. Also when I checked, the data is from this table cmdb_ci_business_app since the category selected for the incident is business apps.  Please help.  

function onChange(control, oldValue, newValue, isLoading, isTemplate) {

    if (isLoading || newValue === '') {

        return;

    }

    if(g_form.getValue('cmdb_ci')!=''){

        var citem = g_form.getReference('cmdb_ci');

        g_form.setValue('u_ado_project',citem.x_adbad_app_cr_ado_project);

    }

}

[pablo_itguy_pl]

Try using callback function:

if (g_form.getValue('cmdb_ci') != '') {
    var citem = g_form.getReference('cmdb_ci', setNewValue);

    function setNewValue(citem) {
        g_form.setValue('u_ado_project', citem.x_adbad_app_cr_ado_project);
    }
}

[Eric S1]

Hi,

I tried callback but it is still not working.  Here is my revised code:

   var ci = g_form.getReference('cmdb_ci',callback);

function callback (ci) {

g_form.setValue('u_ado_project',cmdb_ci.x_adbad_app_cr_ado_project);

  alert('CI status is TEST2');

}

}

[Eric S1]

I further modified the setValue part.  See below.  The target field was set to "undefined".  

g_form.setValue('u_ado_project',ci.x_adbad_app_cr_ado_project);

[Brad Bowman]

That's what you'll get when the field name that you supply doesn't exist on the referenced table, cmdb_ci in this case.