onChange client script - make comments mandatory upon modification of state

[mitzaka]

Hi SNC,

I am trying to set up a use case where when a user tries to close a catalog task, he has to enter customer comment notes.

For the action of closing the catalog task I have an UI Action button on the catalog task form, which has the following code:

        current.task_state = 3;

        current.update();

For the user comments field I am using the customer comments field from the RITM.

And for the script I wrote, it's on the catalog task table, and it looks like this:

So at first sight it all seems OK, but if I change the state from the drop down list. However, when I try to click the UI button, it does not work. It just closes the task without prompting me for anything.

Any ideas where am I going wrong?

[mitzaka]

Actually request_item.comments was the field that does the work for me.

[Anurag Tripathi · Accepted solution]

Add this code to your ui action

if(g_form.getValue('comments') == ''){

                //Remove any existing field message, set comments mandatory, and show a new field message

                try{g_form.hideFieldMsg('comments');}catch(e){}

                g_form.setMandatory('comments', true);

                g_form.showFieldMsg('comments','Comments are mandatory','error');

                return false;   //Abort submission

          }

Use the ui action that has both client anbd server side code. this will be client side code,   and

current.task_state = 3;

        current.update();

this will be your server side code.

[Harish Murikina]

Hi Dimit,

                          Your changing the state by clicking the Ui button in that case client script wont ask for any mandatory fields.

select check box "Client" and Write the code in uiaction .

alert('Please leave comments why are you setting state to completed');

g_form.setMandatory('request_item.comments', true);

For more informatio nclick this link http://www.servicenowguru.com/system-ui/ui-actions-system-ui/client-server-code-ui-action/

Regards,

Harish.

[mitzaka]

I managed to get it all into the UI Action - both client and server side code. Thanks to all for the quick replies!