onchange client script

Aman66 · ‎10-14-2022

Hi all ,

use case - write a Onchange client script and script include also to Automatic add caller manager into watchlist when i change caller field in the incident form .

please help me to do this use case

Saurav11 · ‎10-14-2022

Hello,

Please create a script include with name Getemail as below:-

Write the below code in script include:-

var Getemail = Class.create();
Getemail.prototype = Object.extendsObject(AbstractAjaxProcessor, {
	
	getemail: function() {
	var email=this.getParameter('sysparm_email');
   
   var gr=new GlideRecord('sys_user');
   gr.addQuery('sys_id',email);
   gr.query();
	if(gr.next());
	{
		return gr.manager;
	}
	},

    type: 'Getemail'
});

Then use the below code in onchange client script:-

function onChange(control, oldValue, newValue, isLoading, isTemplate) {
   if (isLoading || newValue === '') {
      return;
   }
   
 var email=g_form.getValue('email');
   var ga = new GlideAjax("Getemail");
    ga.addParam('sysparm_name', 'getemail');
    ga.addParam('sysparm_email',newValue);
    ga.getXML(callback);

    function callback(response) {
        var answer = response.responseXML.documentElement.getAttribute("answer");
        g_form.setValue('watch_list', answer);
    }
		
}

Please mark my answer as correct based on Impact.

View solution in original post

Saurav11 · ‎10-14-2022

yes right you can remove that please use below in client script:-

function onChange(control, oldValue, newValue, isLoading, isTemplate) {
   if (isLoading || newValue === '') {
      return;
   }
   
   var ga = new GlideAjax("Getemail");
    ga.addParam('sysparm_name', 'getemail');
    ga.addParam('sysparm_email',newValue);
    ga.getXML(callback);

    function callback(response) {
        var answer = response.responseXML.documentElement.getAttribute("answer");
        g_form.setValue('watch_list', answer);
    }
		
}

Please mark my answer as correct based on Impact.

Aman66 · ‎10-14-2022

It is not working .Have you checked it in your side

Saurav11 · ‎10-14-2022

Yes it works for me perfectly. in the script include have to checked the client callable checkbox

Aman66 · ‎10-14-2022

hi ,

this script also don't work in my friend side . I don't know what is happening in my side

Saurav11 · ‎10-14-2022

can you share the screenshot of the client script and script include. Also share a screenshot of the fields

Also, hopefully on the script include you have made checked the client callable field.

Please mark my answer as correct based on Impact.