One Request Multiple RITMs for Multiple Users

[Esmeralda Mar]

Hi all, 

I'm looking for a plan / solution that would allow my users to have the ability of submitting an access request for one or multiple users. I.E., I have five users that need access to the same application, instead of submitting five different requests, one for each user, I'd be able to submit one request but have the option of adding several usernames or emails. Ideally, once the request is submitted, ServiceNow would create five RITMS with it's own task (so that we have individual approvals). 

So far, we only want to implement this per team, meaning, the requestor would only be able to include members of one department/area to avoid the hassle of too many approvals, watch list members, etc. 

If anybody has any ideas on how to implement this, please share! 

P.S. Very new to ServiceNow so please share as much as you can, I'd appreciate it. 🙂 

[Mike_R]

There's a requested for variable that you can add to your catalog item and this allows to submit requests for multiple users. It will automatically break it out into separate RITMs, with each RITM following it's own workflow.

Submitting a catalog item request for multiple users

To support submitting a request for multiple users, you can configure the Requested For variable of a catalog item.

1. From the Type Specifications tab, select the Enable also request for check box.
2. Specify the roles in the Roles to use also request for field that can submit a catalog item request for multiple users. If no role is specified, anyone who has access to the catalog item can submit the request.

After you configure the Requested For variable of a catalog item, the Also request for field is displayed for that item in Service Portal. After you specify multiple users in this field, you can:

• Add the item to the cart
  • Separate cart items are created for each user specified in the Also request for field.
  • The Requested For variable of each cart item is populated with the corresponding user.
• Submit the request
  • A single request is created and assigned to the current logged-in user requesting the item
  • Separate RITMs are created, one for each user specified in the Enable also request for field and the Requested For variable.