One to one relationship

[davidwood]

Hi All,

I'm attempting to set up the ability in ServiceNow for a "System" to auto fill the "Business Service" it's associated with when entered.   For example you could type "Kiosks" into the system field and the system will see "Kiosks" is on the downstream relationship for "End User Computer"   therefore automatically fills this field.

To explain here is an example

Both fields shown

"System" is lined to the configuration Items table so there are tons of these but I would only need to worry about the ones under a business service.

I've attempted to build this with a business rule already but this only applies the change when the page is updated. I'd like it to do this automatically whilst entering the data.

Any help would be great, thanks!

[Abhinay Erra]

I don't think there is a way without scripting.

[bernyalvarado]

Hi davidwood, do you have any follow up questions? Do you believe we can close this thread by marking the responses as helpful or correct?

Thanks,

Berny