OnLoad Client Script is not working with GlideAjax

[pranavagarw]

OnLoad Client Script:

function onLoad() {

    var ga = new GlideAjax('global.TestingClientSide');
    ga.addParam('sysparm_name', 'onLoadTest');

    ga.getXMLAnswer(callbackFunc);
    function callbackFunc(resp) {
		alert(resp);
        g_form.setValue('description', resp);
    }
}

Script Include(Glide AJAX enabled):

var TestingClientSide = Class.create();
TestingClientSide.prototype = Object.extendsObject(AbstractAjaxProcessor, {

	onLoadTest: function() {
		return "hello";
	},

    type: 'TestingClientSide'
});

It is always returning null, I have tried both async, sync methods but is not working either way. Simple thing but dont know why it is not working.

[GlideFather]

Hi @pranavagarw,

if it is in global scope, you might not need the global prefix in calling the script include. also you combine single and double quotes. none of it might not be the culprit, but cost you nothing to try.

Have you tried to log the values?

[AndersBGS]

Hi @pranavagarw ,

Have you ensured correct configuration of the script include in the record itself?

[Chaitanya ILCR]

Hi @pranavagarw ,

Things to check

1. make sure client callable/GlideAjax Enabled is checked

2. if you client script is in different scope make sure the script include is accessible from all application scopes

3. also check if there is any ACL on the script include and the user has access to call the ACL

put the filter name contains your script include name operation=execute and type = client_callable_script_include

if you find any acl check if the users have relevant role to call the script include

if there are no acls 1st 2 check should fix the issue

above 3 checks should fix the issue

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya

[Ankur Bawiskar]

@pranavagarw 

both client script and script include are in same scope?

share screenshots for both the scripts