Only Problem Manager should be able to create Problem Tasks

[VijayKummamuru]

 I have a  requirement that only Problem Managers should be able to create problem tasks 

I tried Controlling Through List Control  giving Problem_manager role under New Role without omitting New Button 

This is not working there is one OOB ACL - itil role required to create problem_task records

I have updated the role with Problem_manager by removing ITIL and problem_task _analyst then also i can see ITIL User is able to create problem tasks 

Please assist me on this

@problemmgmt @Atul Gupta @itsm @ACL @LIst Control

[Ankur Bawiskar]

@VijayKummamuru 

does itil role contain that role?

If yes then it's because of that

which ACL is allowing the Create? did you check that using Access analyzer?

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[VijayKummamuru]

@Ankur Bawiskar  yes problem manager is inheriting ITIL role. When i impersonate as ITIL User he is able to create tasks  also checked same with Access analyzer

[Ankur Bawiskar]

@VijayKummamuru 

what's your concern?

Itil user is able to create and you don't want it? If yes then use script section and see if user has the exact role and not from inheritance

OR

create a group for Problem manager, Assign that role to your group, in advanced script check if logged in user is member of that group. This way you are not relying on role

answer = gs.getUser().isMemberOf('Group ABC');

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@VijayKummamuru 

Thank you for marking my response as helpful.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar · Accepted solution]

@VijayKummamuru 

Hope you are doing good.

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