Solved: only some users are getting from AD to ServiceNow - ServiceNow Community

We are using graph api rest message to get users from Azure Prod to ServiceNow Dev. We are getting only some users from azure. Is there any restriction from azure stopping?

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Well, you can build from scratch using REST APIs but why reinvent the wheel?
If you want to use REST API, you will have to add paginations so that the payload doesn't get too big

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Can you elaborate on what users are not being fetched?

Maybe the payload is too big or only fetches x number of records per transaction.

Cheers

Hi @James Chun ,

Thanks for your reply. Yes payload is big. So how to get all users?

Why are you retrieving all the users? Is it for user provisioning?

If so, refer to this - https://learn.microsoft.com/en-us/entra/identity/saas-apps/servicenow-provisioning-tutorial

Hi @James Chun ,

Yes, for user provisioning we are using Oauth Rest Api as per SOW.
Can we not pull all users using Rest Api ?