OnSubmit client script to make attachment mandatory in service portal is not running on glideapp

[Harsha34]

Hello,

I wrote an on submit script to make attachment mandatory that is visible on service portal or esc, but this script is not running on glideapp.servicecatalog_cat_item_view. Below screenshot for your reference. Please suggest .

I have written 2 same on submit script, one for desktop and other for mobile/service portal.

This script is working on Service Portal but not on glideapp.

When I selected all in catalog client scripts I got below error , so created two separate catalog client scripts.

Script:

function onSubmit() {

    if (this.document.getElementsByClassName('get-attachment').length == 0) {

        g_form.addErrorMessage(getMessage('Attachment is mandatory'));

        return false;

    }

}

Thanks

[Kieran Anson]

As your script isn't conditional, you can set the mandatory flag on the catalog item record

[Harsha34]

Hi Kieran,

I tried but this is also not running on glideapp.servicecatalog_cat_item_view.

Thanks

[Kieran Anson]

I wasn't aware that it didn't apply to the backend.

You can create a new onSubmit client script with a UI type of 'Desktop' and in the script 

function onSubmit() {
  
  var attachmentCount = Number(getCurrentAttachmentNumber())
  if(attachmentCount == 0){
	g_form.addErrorMessage(getMessage('error_message_key'))
	return false;
  }
   
}

[Harsha34]

I tried this script. It is working on backend as well that is glideapp but the issue is I am getting error too 'There is a javascript browser code error'.

Please let me know how to resolve this.