Open an catalog item in ESS portal View from Service Portal page

maheshl
Kilo Explorer

‎05-15-2017 03:29 AM

Hi All,

In Helsinki version we are using Service portal to order for catalog items from Service catalog Application. When i open a particular catalog item from service portal page, I want this catalog item to open in Content Management ESS portal page with the form variables in the center part along with ESS portal header and footer. Similar to the view how the Catalog item shows when we order for item in ESS portal.

We are going for Service portal to show the service catalog items in the better way to the users. But when the user opens to request for item from Service portal page the view looks different to users, Since we are already using ESS portal to order for items and the our users are more familiar with ESS portal view.

Is there a way that we can achieve this functionality?

Regards,

Mahesh.

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mjdoolit1
Kilo Contributor

‎08-15-2017 12:14 PM

Hi Mahesh,



I was able to accomplish this by creating Content Items and redirecting to the ESS view from the new Service Portal.



To do this:


  • Remove Catalogs and Category from your original Catalog Item
    • This prevents it from being searchable from the Service Portal
  • Create a new "Content Item"
  • Set the Name, Catalogs, and Category as you would for your Catalog Item
  • Use Content Type = External Content
  • Target = Within Catalog
  • URL = com.glideapp.servicecatalog_cat_item_view.do?sysparm_id=[sys_id of your original Catalog Item]


Voila! Now your catalog items can use legacy views and variables from the new Portal



Please let me know if this helps...



- Matt


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