Open/closed requests view in serviceportal

[Ramakrishna6]

In service portal, My requests view showing "open/closed" states only by default.

Please suggest how to mention remaining states also(ex: work in progrss state).

Please find snapshots for reference

[Ramakrishna6]

Hi Raghav,

In which widget should "HTML Template" and "Server script" modifications be made in PDI.

Could you please mention widget name

[RaghavSh]

You cannot make changes to OOB widget , you will have to clone  my request (id : my-requests-v2) widget, make the changes I suggested and add that widget to "my_request" page.

[Ramakrishna6]

When i try to cloning "my request" widget using 'widget editor', it is showing different code in 'widget editor'. Did i do any mistake in cloning process?

Attached both snapshots, script is showing different 

[RaghavSh]

After cloning the widget, you have to add it to your page using page designer.

Also check which widget is on your page, there are 2 my request widgets in the instance.

[Ramakrishna6]

I mentioned new widget name as "copy_my_requests". After i added using page designer. But new widget showing different code.

On starting of cloning process (see snapshots)- in widget it is showing one code and in widget editor showing one code.